1. Scope

This Privacy Policy applies to information processed by QueryLabz in connection with the Service, including account registration, authentication, balance operations, CAPTCHA task submission, support requests, and affiliate program usage.

2. Information We Collect

• Email address and account identifiers.
• Password hash and authentication-related records.
• Language settings, affiliate code, API key metadata, and account preferences.

• Balance top-ups, charges, refunds, affiliate credits, and related transaction history.
• Payment status and billing references provided by payment processors or internal billing systems.
• We do not represent that we store full payment card details unless such storage is explicitly implemented by us.

• IP address, user agent, browser or device information, timestamps, and request metadata.
• Authentication, security, anti-abuse, rate limiting, and audit logs.
• Error reports, diagnostic data, and service performance metrics.

• CAPTCHA payloads, page URLs, site keys, images, parameters, proxy settings, and related task metadata submitted through the API or dashboard.
• Task results, solve status, timing metrics, provider routing details, and troubleshooting information.
• Support attachments, screenshots, or other material you send to us.

• Email verification, password reset, support correspondence, service notices, and security messages.

3. How We Use Information

• To create and manage accounts, authenticate users, and protect the Service.
• To process CAPTCHA tasks, return results, and operate the API and dashboard.
• To route tasks to internal or external providers when needed to complete the requested service.
• To process billing, update balances, post affiliate commissions, and maintain finance records.
• To monitor uptime, diagnose failures, investigate abuse, and improve quality.
• To respond to support requests and communicate service updates, legal notices, or security alerts.
• To comply with applicable law, enforce our Terms of Service, and protect our rights, users, and infrastructure.

4. Legal Bases

Where applicable law requires a legal basis, we process information because it is necessary to provide the Service, fulfill our contract with you, comply with legal obligations, pursue legitimate interests such as security and fraud prevention, or based on consent where consent is required, such as for optional analytics cookies.

5. Cookies and Similar Technologies

We use cookies and similar technologies for authentication, security, language preferences, referral attribution, and consent management. If analytics is enabled, analytics cookies may also be used with the required consent. See our Cookie Policy for details.

After you choose Accept all, Google Analytics measures visits using cookies. Google receives page visits and browser and device information. Query parameters, URL fragments, account identifiers, form contents, email addresses and API keys are not sent by this counter. Private pages are recorded only as a section name. Advertising features are disabled.

6. How We Share Information

• With infrastructure, hosting, monitoring, email, or support providers that help us operate the Service.
• With third-party CAPTCHA processing providers when routing tasks is necessary to complete your request.
• With payment service providers and financial tools used to process balance operations.
• When required by law, subpoena, court order, or other valid legal process.
• To investigate fraud, abuse, security incidents, or violations of our Terms.
• In connection with a merger, acquisition, financing, reorganization, or sale of assets.

7. Data Retention

We retain information for as long as reasonably necessary to operate the Service, maintain account and finance records, troubleshoot issues, investigate abuse, comply with legal obligations, and enforce our agreements. Task data, logs, images, and related artifacts may be deleted or aggregated on different schedules depending on operational needs, billing, dispute handling, and infrastructure policy.

8. International Processing

The Service may use infrastructure or providers located in different countries. By using QueryLabz, you understand that your information may be processed outside your country of residence. Where required, we take steps intended to provide an appropriate level of protection for such transfers.

9. Security

We use administrative, technical, and organizational measures designed to protect information, including access controls, authentication safeguards, and security monitoring. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for protecting your credentials and API keys.

10. Your Choices and Rights

• You may update your account email, password, and API credentials through available account tools.
• You may manage cookies through browser settings and our cookie consent banner.
• You may contact us to request account-related assistance, subject to authentication and applicable law.
• Depending on your location, you may have rights to access, correct, delete, or restrict certain personal information.

11. Children's Privacy

QueryLabz is not intended for children. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided us with personal information, contact us and we will review the request.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and update the "Last updated" date. Continued use of the Service after changes become effective means the updated policy will apply to your future use of the Service.

13. Contact

Questions, privacy requests, or concerns may be sent to [email protected].