1. General Rule

Except where required by applicable law, payments and balance top-ups are generally non-refundable after they have been successfully processed and made available for use in the account.

2. When a Refund or Credit May Be Considered

• A duplicate payment was processed due to a confirmed technical error.
• A payment was credited incorrectly because of a verified billing malfunction.
• A service charge was applied in error and the issue is confirmed by our records.
• Applicable law requires a refund in the specific circumstances.

3. Non-Refundable Cases

• Funds already spent on completed, accepted, or otherwise processed tasks.
• Charges caused by use of your own account, password, API key, or other credentials.
• Requests based solely on changes of mind, non-use of remaining balance, or dissatisfaction not linked to a confirmed billing error.
• Accounts suspended for abuse, fraud, chargeback risk, prohibited use, or violation of our Terms of Service.

4. Unused Balance

Requests concerning unused balance may be reviewed on a case-by-case basis. QueryLabz may consider the age of the payment, account history, fraud and abuse checks, provider fees, and legal obligations before approving or rejecting such a request.

5. Refund Method

Where a refund is approved, QueryLabz may issue it as a balance correction, service credit, or refund to the original payment method where reasonably possible and permitted by the payment provider.

6. Chargebacks

Initiating a chargeback or payment dispute without first contacting support may result in suspension of the account, removal of credited balance, restriction of API access, or permanent termination if abuse or unauthorized activity is found.

7. How to Request Review

To request a billing review, contact [email protected] and include the account email, payment date, amount, transaction reference if available, and a short description of the issue.

8. Processing Time

Review times may vary depending on the payment method, provider response, fraud review, and transaction history. Approval of a billing review does not guarantee instant settlement because the final timing may depend on the relevant payment provider.

9. Contact

Questions about refunds, billing errors, or payment disputes may be sent to [email protected].